General and Attendee
Why did the AUA decide to transition its Annual Meeting from a hybrid format to a fully virtual format?
Like many of you, the AUA has been closely monitoring evolving factors related to the COVID-19 pandemic, particularly with regard to the rising trajectory of the delta variant and its impact on the urology community. We realize this pandemic poses a significant public safety threat and hits the medical community particularly hard. We see that reflected in the strain on our institutions and medical professionals as they once again are called to care for patients at unprecedented levels.
There is no higher priority for the AUA than supporting our members and the medical community during challenging times. Based on the decisions being made by institutions that affect the ability of our speakers, moderators and presenters to attend the Annual Meeting in person, and in recognition of concerns about safety, the AUA Board of Directors has decided to make the 2021 AUA Annual Meeting a fully online, virtual experience to take place September 10-13, 2021.
I am registered to attend the Annual Meeting in person. Will I receive a refund?
In response to this unexpected shift in delivery format, the AUA will be proactively transferring all Platinum and Gold (in-person) registration packages to the Silver and Bronze (virtual) packages. AUA members will receive a credit for the remaining balance of their paid fees, which will be applied toward their 2022 AUA membership dues. Non-members will have credit applied toward AUA2022 registration. The Silver registration package will provide full digital access to AUA2021 scientific sessions including more than 40 Instructional courses, as well as virtual access to the May Kick-off Weekend and Summer School course recordings. The Bronze registration package will providefull digital access to AUA2021 scientific sessions and virtual access to the May Kick-off Weekend.
Will attendees be refunded for hotel costs?
If you booked your hotel through our official housing partner, onPeak, your hotel reservation has been cancelled and deposits are being refunded. There is no need for you to directly contact the hotel or onPeak. If you booked your hotel through AUA IGH, please reach out to firstname.lastname@example.org to process your cancellation. We very much appreciate your patience as we continue to work through the many details.
For attendees who booked through any entity other than onPeak, cancellations must be made directly with the hotel/entity and are subject to the policy agreed to at time of booking with the alternate booking platform.
Will attendees be able to get a refund for their airline tickets?
The AUA will not refund individual airline ticket costs and you should cancel your airline ticket directly with the appropriate carrier. Each airline has its own policies regarding refunds. You will need to work with your airline carrier directly.
Who can I contact for more information?
Please email our Customer Service team at customerservice@AUAnet.org and a member of our team will get back to you in 1-2 business days. Thank you for your patience as we continue to work through all details.
How do I donate my Annual Meeting registration credit to the Urology Care Foundation?
For the many who have inquired about this, thank you. We would be honored to support this request. If you would like your Annual Meeting registration fee to be donated to the Urology Care Foundation to support urologic research, education and our new humanitarian efforts, please email: customerservice@AUAnet.org.
The Urology Care Foundation is a 501(c)3. Your charitable donation will be tax deductible to the fullest extent of the law.
Should I still prepare a presentation relative to my accepted abstract?
The AUA remains committed to sharing the very latest advances in urologic research and education and is exploring options to showcase the important work of our community. Pre-recorded presentations will be accepted for registered attendees. Additional information will be available by August 27.
Should I still submit slides for my Abstract presentation? Will my presentation be available to view online?
The AUA remains committed to sharing the very latest advances in urologic research and education. As such, we encourage you to record your podium or poster presentation. Details on how to upload your presentation(s) will be provided to you by August 27.
Can I wait and present my accepted abstract next year at AUA2022?
Abstract presentations for AUA2021 cannot be forwarded to the AUA2022 meeting; however, if you choose, you may withdraw your abstract from AUA2021 and we invite you to re-submit your abstract for consideration at AUA2022. Abstract submissions for AUA2022 opened on August 2 and will close November 1, 2021. If you choose to withdraw your abstract from AUA2021, please contact speakers@AUAnet.org for next steps.
Who can I contact for more information?
Please email our Annual Meeting team at speakers@AUAnet.org and a member of our team will get back to you within 1-2 business days. Thank you for your patience as we continue to finalize the details.
How do I cite my presentation in my CV if my session has been cancelled or made?
Here are helpful resources for citing your presentation: apastyle.apa.org/blog/canceled-conferences.
Exhibitors and Sponsors
Will exhibitors receive a refund?
We value our relationship with our industry partners and will work with you to either convert your investment to a virtual exhibit, roll funds over to 2022 or provide you with a refund. Your AUA Exhibits team will be reaching out to you to work with you on how best to meet your specific needs.
Will exhibitors be refunded for hotel costs?
If you booked your hotel through our official housing partner, onPeak, your hotel reservation has been cancelled and deposits are being refunded. There is no need for you to directly contact the hotel or onPeak. Refunds should reflect on credit cards within the next 7-10 business days. If you booked your hotel through AUA IGH, please reach out to email@example.com to process your cancellation. We very much appreciate your patience as we continue to work through the many details.
For exhibitors who booked through any entity other than onPeak, cancellations must be made directly with the hotel/entity and are subject to the policy agreed to at time of booking with the alternate booking platform.
My organization has already been confirmed to exhibit at the AUA Annual Meeting and plans to exhibit at the AUA 2022 Annual Meeting. What is the next step?
No action is needed at this time. Someone from the AUA Exhibits team will reach out to you to confirm.
My organization has a sponsorship package for the Annual Meeting. What are our next steps?
No action is needed at this time. Someone from the AUA Sponsorship team will reach out to you to confirm.